How to Send a Complaint to Ford
Updated: 7/27/2021
For anyone who has ever owned a Ford vehicle, regardless of the make or model (this includes Lincoln and other previously owned Ford brand vehicles), there are times when they may want to send some sort of a complaint to the company.
There are a few different ways an individual can send a complaint to the Ford Motor Company that does not involve going to a local dealership.
Contact Ford by Telephone
There are times when talking with someone is the only way to get anything done. It probably means sitting on hold for a period of time (usually contacting Ford in the middle of the week is best as there is going to be a long line of people calling on a Monday due to the service desk being closed over most of the weekend), but when an open dialog is required, calling Ford is the best way to go.
If you are calling regarding a Ford or Mercury issue, you can dial 1-800-392-3673. You can call this number anytime between 8 a.m. and 8 p.m. Monday through Friday (Eastern Standard Time). You can also call on Saturday from 9 a.m. until 5:30 pm.
If you calling to complain about a Lincoln, you can contact this division at 1-800-521-4140. The available times for this number is the same as the above Ford and Mercury line.
Live Chat
Sometimes the live chat feature is actually better than talking with someone and it can also give you a written record of the conversation.
It is important to understand that live chat may not be able to provide you the same access as a phone conversation, because on the phone it is possible to push you up the chain of command and not all of these people are available through the live chat feature.
However, for basic complaints, this might be the best course of action. In order to use the Live Chat feature, it is necessary to bring up the Ford.com website and then select the "Contact Us" section at the bottom of the page. From there, there is a "Live Chat" link on the left side of the new window in blue and this connects to a live representative.
There is not a direct email address available on the website, but it is possible to contact Ford this way. On the "Contact Us" page of the Ford website, there is an "Ask Ford" section on the bottom right of the window.
By typing in a complaint or a question, the website is going to search through its current database looking for keywords in the complaint. If nothing comes up that matches a question, it is possible to email the question to the company.
This does require the person to type in their email address and submit the question. Now, I have not used this specific method for communication, as the Live Chat service is easier to use and seems to be quicker, but it may be worth using, especially when wanting to contact Ford in multiple ways.
Social Media
Ford has social media employees who respond to Twitter messages, including a complaint. This is another great way for sending a quick complaint. Ford wants to deal with these complaints quickly as the Twitter messages are public, especially based on the hash tags used.
There are different Twitter handles that can be used for this. There is an @FordService, and it has someone manning this account Monday through Friday, 8 a.m. until 11 p.m. (EST) but there is nobody manning it over the weekends.
There is also @LincolnClient, which runs Monday through Thursday, 8 a.m. until 8 p.m., Friday 8 a.m. until 4:30 p.m. and on Sunday 11 a.m. until 8 p.m. (nobody runs it on Saturday).
For short complaints, these are excellent ways to go about bringing attention to your issue.
